When am I charged for my subscription?
Your subscription is paid in advance on an annual or monthly basis. Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.
Does T-Portal offer any Enterprise services?
Yes, we do, our T-Portal Enterprise solutions is geared for enterprise teams with larger content needs.Contact us here for details about our flexible and scalable solutions. Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.
What’s the difference between the Translation and Machine Translation services?
Translation involves the translation of your document(s) by human translators experienced in your industry. Machine Translation, on the other hand, uses Tarjama’s industry-specific MT models to deliver fast translations based on machine output. Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.
How do I know which service I need?
Translation means converting your content from the source language into the target language, respecting grammar rules and syntax. It’s not a word-for-word translation, but a complex process that takes into account each language’s standards and guidelines. You need translation to rewrite user manuals, medical documents, technical publications, manuals, scientific journals and literature, among other things. Translators must produce […]
How do I know that my order has been submitted and in progress?
You will receive an automated email confirming your order submission. Once your file is ready, you will also be notified through email. Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.
What does each order status mean?
There are three order statuses on T-Portal: Pending, Active, and Completed. 1. Pending status means that your order was successfully submitted, but payment is pending. In this case, you need to pay to activate your order. 2. Active status means that your order has been activated and linguists are currently working on it. 3. Completed status means that your order has been […]
How can I check documents delivery?
T-Portal gives you access to a live dashboard where you can track your projects in real-time, see which stage the project is, and your delivery date. To access the dashboard: 1- Login to T-portal using your credentials: 2- Click on “Dashboard” button found at the top right to access your dashboard: 3. In the “Dashboard” page, you’ll be able to see all your orders […]
How do I submit an order through T-Portal?
In this manual, we will walk through steps needed to submit an order in T-Portal. It is important to know that in T-Portal there are two types of customers based on when do they pay for the order. Customers can either be prepaid– submitting an order and pay for it in the process of submitting using Card or Wallet payment […]
What files are supported on T-Portal?
For translation, machine translation, proofreading, and content writing these are the currently supported file formats: docx, pdf, xml, xlsx, and csv For transcription and subtitling, these are the currently supported file formats: mp3, mp4, avi, wmv, mov, wav, ogg, flac, wma, aiff Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.
What services can I order through T-Portal?
T-Portal currently offers the following services. 1. Translation 2. Machine Translation 3. Proofreading 4. Transcription 5. Subtitling 6. Content Writing We’re always working on expanding the services you can order on the platform so stay tuned! Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.