How do I know that my order has been submitted and in progress?
You will receive an automated email confirming your order submission. Once your file is ready, you will also be notified through email. Still stuck? Reach out to us at product.support@tarjama.com or raise a ticket here.
What does each order status mean?
There are three order statuses on T-Portal: Pending, Active, and Completed. 1. Pending status means that your order was successfully submitted, but payment is pending. In this case, you need to pay to activate your order. 2. Active status means that your order has been activated and linguists are currently working on it. 3. Completed status means that your order has been […]
How can I check documents delivery?
T-Portal gives you access to a live dashboard where you can track your projects in real-time, see which stage the project is, and your delivery date. To access the dashboard: 1- Login to T-portal using your credentials: 2- Click on “Dashboard” button found at the top right to access your dashboard: 3. In the “Dashboard” page, you’ll be able to see all your orders […]
How do I submit an order through T-Portal?
In this manual, we will walk through steps needed to submit an order in T-Portal. It is important to know that in T-Portal there are two types of customers based on when do they pay for the order. Customers can either be prepaid– submitting an order and pay for it in the process of submitting using Card or Wallet payment […]