The terms of our agreement.

Acceptance of terms

These Terms of Use govern your access to and use of the Tarjama website (tarjama.com), our products (T-Portal, Cleverso, Arabic.Ai), and all related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these terms.

If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms. If you do not agree, you must not use the Services.

Services we provide

Tarjama provides language services, technology platforms, digital solutions, and communication services to enterprise and government clients. These include:

• Translation, localization, transcreation, interpretation, and multimedia services
• Translation Management System (Cleverso) and self-service portal (T-Portal)
• Arabic Machine Translation engine (Arabic.Ai) and AI language solutions
• Digital strategy, web and app development, SEO, and marketing services
• Strategic communication, public relations, and creative production

Specific service deliverables, pricing, timelines, and conditions are governed by the Master Services Agreement (MSA) or Statement of Work (SOW) executed for each engagement.

Your account

To access certain Services (including T-Portal and Cleverso), you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account credentials
• Promptly notify us of any unauthorized access or security breach
• Accept responsibility for all activity that occurs under your account

We may suspend or terminate accounts that violate these terms or that we suspect are being used fraudulently or in a way that endangers the Services or other users.

Acceptable use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of others
• Upload content that is illegal, defamatory, harmful, threatening, or otherwise objectionable
• Attempt unauthorized access to any portion of the Services, other accounts, or our systems
• Interfere with or disrupt the Services or networks connected to the Services
• Use the Services to compete directly with Tarjama or to develop competing products
• Reverse engineer, decompile, or disassemble any portion of the Services

Content ownership

You retain all ownership rights in the content you submit to Tarjama for translation, localization, or processing ("Client Content"). By submitting Client Content, you grant Tarjama a limited license to use, store, process, transmit, and modify the Client Content solely as necessary to provide the Services.

Translated and localized output created by Tarjama for you ("Deliverables") becomes your property upon full payment, subject to Tarjama's underlying tools, methodologies, glossaries, translation memory, and machine translation engines, which remain Tarjama's property.

Intellectual property

The Services, including all software, designs, text, graphics, logos, trademarks, and content provided by Tarjama, are the property of Tarjama or its licensors and are protected by copyright, trademark, and other intellectual property laws. The "Tarjama" name, logo, and all related marks are trademarks of Tarjama.

Nothing in these terms grants you any right or license to use any Tarjama trademark or trade name without our prior written consent.

Payment terms

Where Services involve payment, you agree to pay all fees specified in the applicable order, MSA, or SOW. Unless otherwise agreed:

• Invoices are due net 30 days from the invoice date
• Late payments accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower
• You are responsible for all taxes, duties, and government fees applicable to your purchase, except for taxes based on Tarjama's net income
• All fees are non-refundable except as expressly stated in the applicable MSA or SOW

Warranties & disclaimers

Tarjama warrants that the Services will be performed with reasonable care and skill in accordance with generally accepted industry standards. Specific service-level commitments, uptime guarantees, and quality benchmarks are governed by the applicable MSA or SOW.

Except as expressly set forth in these terms or in a written agreement, the Services are provided "as is" and "as available." Tarjama disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, Tarjama's total liability arising out of or relating to the Services shall not exceed the amount you have paid to Tarjama in the twelve (12) months preceding the event giving rise to liability.

In no event shall Tarjama be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if Tarjama has been advised of the possibility of such damages.

These limitations do not apply to liability arising from gross negligence, willful misconduct, breach of confidentiality obligations, indemnification obligations, or violations of intellectual property rights.

Indemnification

You agree to indemnify, defend, and hold harmless Tarjama and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of the Services in violation of these terms, your violation of any law or third-party right, or your Client Content.

Termination

Either party may terminate the Services in accordance with the applicable MSA or SOW. Upon termination, your right to access the Services ends immediately. Sections relating to payment, intellectual property, warranties, limitation of liability, indemnification, and dispute resolution survive termination.

Governing law & dispute resolution

These terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict of law principles. Any dispute arising out of or relating to these terms or the Services shall be resolved as follows:

• The parties shall first attempt good-faith negotiation for thirty (30) days
• If unresolved, disputes shall be submitted to binding arbitration administered by the Saudi Center for Commercial Arbitration (SCCA) under its rules
• The seat of arbitration shall be Riyadh, KSA, and the language of arbitration shall be English
• Either party may seek injunctive relief in the courts of Riyadh for protection of intellectual property or confidential information

Changes to these terms

We may update these Terms of Use from time to time. Material changes will be communicated through email notification or a prominent notice on our website. Continued use of the Services after changes constitutes acceptance of the updated terms.

Contact

For questions about these Terms of Use, contact us at:

Tarjama, Legal
Email: legal@tarjama.com
Address: King Fahd Road, Al Olaya District, Riyadh, KSA