There are three order statuses on T-Portal: Pending, Active, and Completed.
1. Pending status means that your order was successfully submitted, but payment is pending. In this case, you need to pay to activate your order.
2. Active status means that your order has been activated and linguists are currently working on it.
3. Completed status means that your order has been finalized and delivered. You will find your completed file under Downloads.
Still stuck? Reach out to us at firstname.lastname@example.org or raise a ticket here.